Delete your Chezify account
This page covers the Chezify app (for clients) and the Chezify Team app (Chezify Équipe; for people who clean for a company), both published by Chezify, and the website. You do not need the app to ask for your account and the data tied to it to be deleted.
Draft content: the final text will be written by a Québec lawyer before launch.
How to ask for the deletion
Chezify app (clients)
In the app: Account › Delete my account.
Chezify Team app (Chezify Équipe)
In the app: Profile › My data › Request deletion.
Without the app
Clients: sign in on the website with the same account, then Account › Your data › Delete my account. Team members and companies: write to our privacy officer from the account’s email address: [To be completed], [To be completed].
For a request made in the app or on the website, we send a single-use link, valid for 24 hours, to the account’s email address. Nothing is deleted until you confirm from that link. You may be asked to sign in again first. A request sent to our privacy officer is handled by hand by Chezify.
A company account (administrator) is not deleted from the app: write to our privacy officer.
What is deleted
- Your name, phone number and profile photo.
- Your addresses: those never booked are deleted; the others keep only the area (the first three characters of the postal code). Access and pet notes are erased.
- The locations taken when a cleaning starts and ends, at your home or during your jobs.
- Your messages as a client, the comments of your reviews (the rating stays, without your name) and the descriptions and files of your reports.
- The photos of your cleanings (clients).
- Your notifications and preferences, and your push devices and tokens.
- Your Stripe customer, so the cards saved with Chezify, and the Sign in with Apple link, if any.
- Your sign-in account: the email address is replaced and no session stays open.
Your information in Chezify’s database is erased as soon as you confirm. The files, the Stripe customer and the sign-in account follow within the hour, sometimes later if a payment is still being settled.
What is kept, and why
- Your past bookings (date, company, service, size, area, amounts and statuses), their payments, refunds and invoices, and the accounting entries tied to them, without your personal data. Tax law requires keeping them for six years.
- For a team member: their past jobs, the photos of them and their messages with the company stay with the company, without their name; arrival and finish times stay, the locations are erased.
- Reviews keep their rating, with no comment and no name.
What can delay the deletion
While one of these lasts, the deletion waits; the app tells you which one and until when.
- A cleaning is under way, or its time has passed and the company has not closed it yet.
- A finished cleaning can still be reported: 24 hours after it ends.
- A report is under review.
- A payment is in progress: a booking to pay, a bank chargeback or a pending refund.
- For a team member: an upcoming or ongoing job is still assigned to them. Their company is notified to hand it to someone else; the person can then ask for the deletion again.
Upcoming bookings do not block: they are cancelled under the cancellation policy, with any fees shown before you confirm.
A question?
For any question about the deletion or your information, write to our privacy officer: [To be completed], [To be completed].